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How c2h5oh Handles Your Personal Data

At c2h5oh, every piece of information you share with us — from your account details to your UPI transaction history — is handled under a clear, documented privacy…

Data collected with consentUPI & Paytm transaction privacyRight to access your dataSecure account storageContact us to request changes

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What This Privacy Policy Covers and Where

c2h5oh Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all accounts created on c2h5oh.vip and covers data processed when you register, deposit via UPI, Paytm or PhonePe, browse the lobby, or contact our support team. Access to our platform depends on your local law and is available only where local law

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permits. We process personal data in accordance with applicable data protection regulations. Data shared during payment flows — such as UPI handles or Paytm-linked phone numbers — is used solely to complete and verify transactions; it is never sold to third parties. If a legal or
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regulatory obligation requires us to share data with authorities, we will do so only to the minimum extent required and will notify you where law allows.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you need to exercise a data right — such as requesting a copy of your records, asking us to correct inaccurate details, or withdrawing consent for a specific data use — our privacy team is reachable through the channels below. We aim to respond to all privacy requests within 72 hours on business days.

Team online

Email Privacy Request

Send your request to our dedicated privacy address. Include your registered email and the specific action you need — data access, correction, or deletion. We aim to acknowledge within one business day and resolve within 72 hours.

Live Chat Support

Our live chat is available around the clock. For privacy questions, identify yourself as submitting a data request at the start of the chat so the agent can route your case directly to the privacy team without delay.

In-Account Help Centre

Log in and navigate to Help to submit a formal privacy request from inside your account. This method automatically attaches your verified account ID, which speeds up identity confirmation and reduces back-and-forth exchanges.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention

We have structured our data practices around six areas that matter most to you: how data is stored, how cookies work on the site, how your account is…

Data Storage

Personal data is stored on encrypted servers. Payment credentials linked to UPI or Paytm are tokenised; raw account numbers are…

Cookie Practices

We use session cookies for login continuity, analytics cookies to understand which lobby sections you visit most, and preference cookies…

Account Security

Accounts are protected by password hashing and optional two-factor authentication sent to your registered mobile number.

Data Retention

We retain account and transaction records for the period required by applicable financial regulations in your jurisdiction.

Who to Contact for Changes

All data amendment requests are handled by our privacy team, not general support.

Requesting Data Access

You have the right to request a copy of the personal data we hold on you.

Your Privacy Rights at c2h5oh — Common Questions

The questions below cover the data rights, cookie settings, payment privacy and account security topics that come up most often. If your question is not listed here, our privacy team is reachable via live chat or the in-account Help Centre.

We collect your name, registered email, mobile number and country. During payment setup you may provide a UPI handle or Paytm-linked number; those are used only for transaction processing and are not stored in plain text after verification.

No. Payment data flowing through UPI, PhonePe or Paytm is used solely to authorise and complete your transaction. We do not sell, rent or share that data with advertisers or unaffiliated third parties under any circumstances.

Submit a data access request through the in-account Help Centre or via our privacy email. Include your registered email address and a brief description of the records you want. We will deliver a structured export to your email within the period required by applicable law.

Yes. You may request deletion of data that is no longer needed for legal or regulatory purposes. Records tied to financial transactions are retained for the period mandated by applicable law; once that period ends, they are deleted or anonymised on your request.

We use session cookies for login continuity, analytics cookies to improve the lobby experience, and preference cookies to save your settings. You can block or clear cookies through your browser at any time, though doing so may affect login and display functions.

After account closure, we retain records only for the duration required by applicable financial regulations. Once that retention window closes, your personal data is deleted or irreversibly anonymised. You can ask us for the specific timeline applicable to your account.

Raise a data amendment request via the in-account Help Centre or our privacy email. Mark it clearly as a correction request and state which field needs updating. Our privacy team will verify your identity and complete the correction within 72 hours on business days.

How c2h5oh Handles Your Personal Data

Reach Our Privacy Team Directly

Email Privacy Request

Live Chat Support

In-Account Help Centre

Data Handling, Cookies, Security and Retention

Data Storage

Cookie Practices

Account Security

Data Retention

Who to Contact for Changes

Requesting Data Access

Your Privacy Rights at c2h5oh — Common Questions

01 What personal data does c2h5oh collect when I open an account?

02 Is my UPI or PhonePe payment data shared with anyone?

03 How do I get a copy of the data you hold about me?

04 Can I ask c2h5oh to delete my personal data?

05 How does c2h5oh use cookies, and can I turn them off?

06 What happens to my data if I close my account?

07 How do I correct inaccurate information on my account?

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