Reference

Legal terms for your account

We set out the legal terms that govern your account, including access checks, privacy handling, cookies and record keeping.

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c2h5oh Legal terms for your account
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Contact paths for legal matters

If you need help with a legal matter, use the contact route inside your account or the email address on this page. Send the account email or phone number, the item you want changed, and any deadline shown in the notice. That lets us find the right record quickly and reply with the next step that applies to your case. If the request depends on local law, we will say which rule applies and what we can do next.

Team online

Email

Send the email linked to your account, plus the exact change or concern. We use that to locate the right record, check the request and reply with the next step that fits your location.

Chat

Use chat when you want a quicker answer about access, privacy or a record update. Keep the message short and include the account detail we need so we can confirm the right file.

Form

The form is useful for written requests that need a clear trail. Add your name, contact point, what you want changed and any supporting file, then keep the reply for your records.

SECURITY RECORDS

Data, cookies and account records

We handle legal data with a narrow purpose: account operation, security checks, dispute handling and replies to lawful requests.

Data use

We collect the details you enter, such as your name, contact point, wallet details and support history, only to run…

Cookies

Cookies remember sign-in state, language and security settings.

Security

If you log in from a new device, we may ask for a verification step before you change key account…

Retention

We store logs, support messages and change history only while needed for account handling, dispute resolution and any legal duty…

Changes

To update your name, phone number, email or payout detail, send the exact correction and, when asked, a matching document.

Contact

For privacy, access or record questions, use the contact path shown here.

Questions on access and records

These answers explain how access, records and change requests work on c2h5oh. If your case depends on location, a verification step or a data request, local law and the notice in your account decide what applies. When you contact us, include the account email or phone number and the exact change you want so we can find the right record and reply clearly.

The rule depends on where you access the account and on the notice shown in your profile. Where a local rule changes the process, that rule applies only where local law permits.

Yes. Send the exact field, the correct value and any supporting file we ask for. We verify the request first, then update the record if the change matches the account.

We keep basic login logs, device signals and support history so we can spot unusual activity, answer disputes and maintain the account record. We do not keep them longer than needed for those purposes.

Cookies remember your session state, language and security settings. They help the page load the right area of your account, and you can clear or block them through browser controls.

We compare the request with the account record, the contact point on file and any document you provide. If the details match, we process the change; if not, we ask for more context.

Use the email, chat or form listed on this page and include the account contact, the topic and any deadline shown in the notice. That helps us route it to the right team.

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